Privacy Policy

1. Who We Are

Lux Pad Property provides property management and accommodation services in South Africa. In this policy, "we", "us" and "our" refer to Lux Pad Property.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

2. Information We Collect

Depending on your booking, we may collect:

Names and identity or passport information.
Email addresses and telephone numbers.
Booking details, stay dates and guest numbers.
Payment confirmations and transaction records.
Communications and information relating to your stay.
Information reasonably required for security, property management or legal compliance.

Payment card details may be processed by our payment service providers.

3. How We Use Your Information

We use personal information to:

Process and manage bookings.
Verify identity where reasonably necessary.
Process payments, refunds and security deposits.
Communicate with guests and manage their stays.
Meet legal, accounting and security obligations.
Improve our services and analyse business performance.
Send promotional communications where you have opted in or where otherwise lawfully permitted.

You may withdraw your consent to marketing at any time.

4. Sharing Information

We may share relevant information with booking platforms, property owners, payment processors, service providers, security personnel and public authorities where necessary to provide our services, protect property or comply with the law.

We do not sell personal information.

Where personal information is transferred outside South Africa, we will take steps to ensure that the transfer complies with applicable law.

5. Security and Retention

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure.

We retain information only for as long as necessary for its intended purpose or as required by law. Identity-document copies will be retained only where justified and for an appropriate period.

6. Your Rights

Subject to applicable law, you may request access to your personal information, ask for corrections, object to certain processing or request deletion where permitted.

Where processing is based on consent, you may withdraw that consent. This does not affect processing that is otherwise lawful or information we are legally required to retain.

To exercise your rights, email info@luxpadproperty.com.

7. Cookies

Our website may use cookies and similar technologies for essential website functions and, where applicable, analytics. Non-essential cookies will be managed in accordance with applicable consent requirements. You can also manage cookies through your browser settings.

8. Changes to This Policy

We may update this policy from time to time. The latest version will be published on our website.

9. Contact and Complaints

For privacy enquiries or requests, contact info@luxpadproperty.com.

You may also lodge a complaint with South Africa's Information Regulator in accordance with its procedures.

This policy is governed by applicable South African law.