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1. Bookings and Payments

Full payment is required to confirm a booking unless otherwise agreed in writing. By making a booking, you authorise Lux Pad Property to process the payment through your selected payment method.

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Payments may be made through Virtual Card Services (VCS), electronic funds transfer (EFT), or another payment method offered at the time of booking. EFT payment instructions will be provided separately. Proof of payment must be emailed to info@luxpadproperty.com where requested.
 

Where payment by EFT or another agreed method remains outstanding, Lux Pad Property reserves the right to cancel the booking if full payment has not been received at least 24 hours before check-in, subject to applicable law and the agreed booking terms. 

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2. Guest Information

Guests may be required to provide their full name, contact details and valid identity or passport information for booking administration, identity verification, security and legal compliance.

Any identity-document copies requested will be handled in accordance with our Privacy Policy and applicable data-protection law.

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3. Cancellations

Cancellations are subject to our Cancellation & Refund Policy and, where applicable, the cancellation terms displayed by the booking platform at the time of reservation.

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4. Security Deposit and Damage

A refundable security deposit or card pre-authorisation may be required. The amount and payment arrangements vary by property and will be communicated before the deposit is collected or the authorisation is taken.

Guests are responsible for loss of or damage to the property and its contents caused during their stay, excluding fair wear and tear. Reasonable, substantiated costs arising from damage, loss or exceptional cleaning may be recovered from the deposit or charged separately where permitted by law.

Any remaining deposit will be refunded, or the card authorisation released, after the property has been inspected and any legitimate deductions assessed. Refund and release times may depend on the payment provider or bank.

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5. Guest Responsibilities

Guests must comply with the property's house rules, occupancy limits, check-in and check-out times, and applicable building and security regulations.

Guests are responsible for the conduct of their party and for returning the property in a reasonable condition.

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6. Contact

For booking enquiries, contact info@luxpadproperty.com.

These terms are governed by applicable South African law. Nothing in these terms excludes or limits any rights that cannot lawfully be excluded.