Cancellation & Refund Policy

1. Free Cancellation

Guests may cancel within 24 hours of making a booking for a full refund, provided the cancellation is permitted under the applicable booking terms and consumer-protection law.

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2. Cancellations After 24 Hours

After the initial 24-hour period, bookings are generally non-refundable, subject to the cancellation terms confirmed at the time of booking, applicable law and any circumstances requiring a refund.

Where a cancellation charge applies, it will be assessed in accordance with the agreed terms and applicable law.

 

3. How to Cancel

For direct bookings, email info@luxpadproperty.com with your booking reference and cancellation request.

For bookings made through Airbnb, Booking.com or another third-party platform, cancellations and refunds must also comply with that platform's applicable procedures and booking terms.

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4. Refunds

Where a refund is due, it will generally be returned to the original payment method. Processing times depend on the payment provider or bank.

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5. Cancellations by LuxPad Property

If LuxPad Property cancels a confirmed booking and cannot provide an alternative acceptable to the guest, payments for the affected booking will be refunded as required by applicable law and the agreed booking terms.

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6. Travel Insurance

We recommend that guests purchase suitable travel insurance to cover unexpected cancellations, illness, travel delays and other unforeseen circumstances.

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7. Contact

For cancellation and refund enquiries, email info@luxpadproperty.com.

This policy is subject to applicable South African law, including consumer-protection requirements. It does not limit any rights that guests have under applicable law.